Refund and Returns Policy

1. Eligibility: To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in the original packaging.
2. Timeframe: You have [X] days from the date of purchase to initiate a refund request.
3. Refund Method: Refunds will be processed to the original payment method used during the purchase.

Returns Procedure:

1. Initiate Return: Contact our customer support at info@veilbody.com to initiate the return process. Provide your order number and details of the item you wish to return.
2. Return Authorization: Our team will guide you through the return process and provide you with a return authorization number.
3. Package the Item: Safely package the item, including all original packaging, and clearly mark the return authorization number on the package.
4. Shipping: You will be responsible for the return shipping costs, unless the return is due to a mistake on our part.
5. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

Exchanges:

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@veilbody.com with photos of the product and packaging. We’ll arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at info@veilbody.com. We’re here to assist you on your skincare journey.

Last Updated: 05 Feb 2024